Returns & Exchanges
At VAPORESSO, we stand by the quality of our vaping technology and offer a 30-day return policy for unused products in their original packaging. If you experience a functional defect, our comprehensive warranty program ensures your device is repaired or replaced promptly.
Initiate Your Request
Contact our customer support team via the official portal with your order number, device serial number, and a brief description of the issue.
Technical Assessment
Our technicians will review your claim and may request photos or videos of the device to determine if the issue is covered under our hardware warranty.
Return Shipping
Once approved, securely package your device and use the provided RMA label to ship the item back to our authorized service center for inspection.
Resolution
Upon receipt and verification of the product, we will issue a full refund to your original payment method or dispatch a brand-new replacement unit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing